Delivery

• Top Appliance deliver to mainland UK addresses only. Delivery is free of charge for any number of items

• Most orders are delivered within 2 weeks, although this is subject to stock and availability. Some stock items can be delivered in just a few days, other items like Range Cookers and Side by Side Fridge Freezers can take as long as 6 weeks. If you email or call us before placing the order, this will help determine timescales

• We will contact you as soon as possible to arrange a suitable delivery time. We can usually only specify an all day delivery, but our carriers will usually call before delivery

• We are happy to deliver all or part of your order to addresses other than your own. You’ll have the option to tell us where you want to send the items in your basket during the checkout process

• If for whatever reason you are unable to accept delivery, please contact us as soon as possible. Failure to accept delivery on a specified day will incur another delivery charge

• If you decide you do not want the product, or if you have oredred the wrong model, then a re-packing fee will be applied if it isn't in perfect condition. This can be expensive so make sure you pick the right appliance!

Faults

With the kind of items we promote, it is very important to follow a few simple steps to make sure you are covered and don't incur any problems.

1. Upon receipt of goods, immediately check the model codes on the boxes of the items against your receipt. If the product has the wrong code - IT MUST NOT BE OPENED! We cannot re-sell the product if it appears second hand, so a re-packing charge has to be applied if you sign for the wrong goods then open them

2. Once the model codes have been checked, please check for damage immediately. We need to know within 48 hours of delivery about any damage or we cannot accept responsibility for the items

3. If there are any faults or damage (which is rare), then call us as soon as possible. We will need to order a replacement product and arrange collection of the faulty item.

4. When the appliances are installed, please check the functions. If there are any faults then we can book a service call in or replace the item.

If you follow these guidelines then you will reduce the chance of problems and charges. It is the same situation with most kitchen appliance retailers, but we like to make our customers aware of these steps before they order from us!